bq77's Privacy Policy

1 What Information We Collect

We may collect the following types of information while you use the bq77 platform:

1.1 Information You Provide Directly

• Full name, date of birth, and identity verification details
• Email address and mobile number
• Information used to log in to your account (username)
• Financial transaction details — such as records of deposits and withdrawals made through bKash, Nagad, Rocket, and Upay
• Information you provide during support requests or when contacting us

1.2 Automatically Collected Information

• IP address and device information (operating system, browser type)
• Service usage logs — pages visited, time spent, and games played
• Information collected through cookies and similar tracking technologies (see the section below for details)
• Transaction time, amount, and frequency

1.3 Information Received from Third Parties

• Information obtained through identity verification services
• Information collected as part of fraud prevention measures
• Transaction confirmation information from payment gateway providers

2 Purpose of Using Your Information

bq77 uses your information only for the following legitimate purposes:

1. Account Management: To create, manage, and verify your account.
2. Service Delivery: To process betting, gaming, and financial transactions.
3. Identity Verification (KYC): To comply with applicable regulations and to prevent access by minors.
4. Security & Fraud Prevention: To detect unusual activity and keep your account secure.
5. Customer Support: To resolve your inquiries and complaints.
6. Service Improvement: To analyze and improve the performance of the platform.
7. Communications: To inform you of important notices, policy changes, or security-related information.
8. Responsible Gaming: To identify excessive gambling behavior and provide necessary support.

3 Data Security Measures

bq77 applies industry-standard security measures to protect your personal information. Our security framework is described below:

• SSL/TLS Encryption: All data transfers between your browser and our servers are protected by industry-standard SSL encryption.
• Data Encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Access Controls: Only authorized personnel can access personal information, and only on a need-to-know basis.
• Security Monitoring: Our systems are continuously monitored to detect potential security threats.
• Firewall & Intrusion Prevention: Multi-layered defenses are in place to prevent unauthorized access.
• Regular Security Audits: Our security infrastructure is regularly reviewed and updated.

However, no method of data transmission over the internet or digital storage is completely secure. While we take every possible precaution, absolute security cannot be guaranteed.

4 Information Sharing & Disclosure

bq77 may share information with third parties on a limited basis in the following circumstances:

4.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These providers receive only the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

If disclosure is required by a court order, government directive, or applicable law, we will be obligated to comply. In such cases, we will provide only the minimum information legally required.

4.3 Fraud & Illegal Activity Prevention

If money laundering, fraud, or other illegal activity is suspected, we may provide relevant information to the appropriate authorities.

4.4 What We Do Not Do

• We do not sell your information.
• We do not share information with unrelated third-party advertisers.
• We do not use your information for marketing purposes without your consent.

5 Cookies & Tracking Technologies

bq77 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the service — login sessions, security tokens.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze and improve service usage — individuals are not identified.

You can manage cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the service to not work properly.

6 Data Retention Period

bq77 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Account Information: For the full duration that the account remains active.
• Financial Transaction Records: For the period required under financial regulations and anti-money laundering rules.
• After Account Closure: Data is securely deleted once applicable legal requirements have been met.
• Support Communications: For a reasonable period for dispute resolution and quality assurance.

7 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances.
• Right to Object: The right to object to the use of your information for specific purposes.
• Portability: The right to request your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will process your request within the framework of applicable law.

8 Privacy of Minors

bq77 is intended only for users aged 21 and above. We do not knowingly collect personal information from minors. Age verification is mandatory during account registration.

If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information.

9 International Data Transfers

In some cases, your information may be processed outside your country in order to provide our services. Whenever such a transfer occurs, we ensure that adequate protections for your information are in place in the destination country or through the service provider.

All third-party service providers that process our data internationally are contractually bound to comply with our privacy standards.

10 Changes to This Policy

bq77 reserves the right to update this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of the page. For significant changes, we will make an effort to notify you by email.

If you continue to use bq77 after an update, you will be considered to have accepted the revised policy. We recommend reviewing this page regularly.

11 The Connection Between Responsible Gaming & Data Protection

bq77 supports responsible gaming. To this end, we may analyze information related to your gaming behavior — such as play patterns, time, and amounts — in order to identify potentially problematic behavior and provide timely support.

This use of information is entirely for your protection and is part of our responsible gaming policy. To learn more, please visit our Responsible Gaming page.